FAQs About Forklifts

Transport & Logistics

FAQs About Forklifts

Answers to frequently asked forklift questions. Get information on shipping, payment methods and more.

Why Buy From PHL?

At PHL, we work hard to give all of our customers the best possible service. We use the safest and most effective shipping methods to help you get your forklift or accessory quickly and damage free. And we have our experts give all of our forklifts a complete service before they are sold to ensure you get the quality products you expect from PHL.

Why Buy A Used Forklift?

There are a number of great reasons to purchase a used forklift over a new one - the most common is price. You can spend up to £100,000 for a new counterbalance forklift. A used lift truck of the same type can be as little as £7,000. That represents a significant savings especially for someone looking to purchase multiple lift trucks.

Other reasons to buy used include the wide selection of lifts available, not paying for extra capacity, and the fact that a used lift is readily available with little to no wait time.

How Do I Find More Information On Your Forklifts?

All the basic information for our forklifts is included on the product page for each machine. If you would like more detailed information for a lift truck or accessory, please contact us and quote the stock number.

You can find all the forklift trucks in stock from our Forklift Finder page.

Where is PHL Located?

PHL is located in Hampshire but we ship all around the world. You can view our full address and contact details on our contact page.

What Payment Methods Do You Accept?

We accept most forms of payment including bank transfers, cheques and cash. We also offer affordable financing on our machines. If you would like to discuss acceptable payments, please call us at 01784 818 181.

How Will My Purchase Be Shipped?

Depending on the destination, properly secured forklift trucks are sent to the customer by truck or container. We organize transport together with a set of necessary documents.

When Will My Order Arrive?

We arrange all of the shipping documents which means we are able to give you an accurate timeframe as to when your order will arrive. Delivery time may depend on distance and a number of other factors. If you would like an estimate you can contact us today.

Do You Ship Internationally?

Yes, we routinely ship forklifts all over the world. Our logistics experts are happy to work with you to make sure your lift truck arrives wherever and whenever you need it.

Can I Have Someone Inspect The Equipment Before I Buy?

We are happy to let customers inspect a forklift before they purchase it. We also have our own specialists that do a complete service to assess the condition of the lift truck. If you would like to arrange for someone to inspect a forklift, you can call us at 01784 818 181.

If you have questions about how to purchase a forklift, please feel free to contact us today.


We start by carefully disassembling the machine and securing the parts to make sure it is safely loaded onto the truck (in larger forklifts we have to dismount the mast). The load is secured by means of wooden blocks and belts to ensure that nothing moves and will not be damaged during the transport. Finally, we provide all transport documents to ensure that your forklift or attachments arrive safely and in a perfect condition.

Shipping Documents

Shipping can be a complicated process, but with all of our experience in transporting goods we can take care of shipping documents to make sure the process goes as smoothly as possible.

Contact us today for more information about the service and support we provide to our customers, or to arrange for our expert team to visit your site.

Want more information? Get in touch with us today, click here »
Transport & Logistics Transport & Logistics Transport & Logistics

Forgot Username or Password?

Register for a trade account
Please note: we only set up accounts for forklift traders and dealers. If you are not a forklift trader or dealer, please get in touch with us to discuss your requirements.

Please enter the email address associated with this account and click submit

Thank you. We have received your request and will send your Login details to your email address.

Please allow up to 15 minutes to receive the email. Check your Junk or SPAM folder if you can't see it in your inbox. Any problems? Contact us.

Please allow up to one bussiness day to receive the email. Check your Junk or SPAM folder if you can't see it in your inbox. Any problems? Contact us.

We use cookies to help ensure you get the best experience on our website. See more.